• F A Q

Q & A Related to Rooms and Stay

Q: When is the check-in / check-out time?
A: Check-in time is from 2:00 pm to 6:00 pm but you are welcome to arrive early and leave your luggage with us so that you may stroll the area empty-handed. Check-out time is 10:00 am.

Q: Can I pay by credit card?
A: Yes, credit cards can be used. Accepted credit cards are listed below. VISA, JCB, American Express, Diner's Club, UC, DC, NICOS, Master Card, Debit Card, Saisoncard and UFJ

Q: Is the ryokan barrier-free?
A: We have rental wheelchairs available. Please book it in advance.

Q: Are there any non-smoking rooms?
A: Smoking is prohibited in the communal area. However, all rooms in the annex can be arranged as smoking rooms. Upon request, we will arrange a non-smoking room which is odor free.

Q: Are there western-style beds? If not, how are we going to sleep?
A: The guests will be sleeping with the traditional Japanese “futon” in the rooms. There are two types of futon, one is a mattress for a person to lie on and the other is a duvet for the person to cover the body. Since they are very easy to carry around, we only provide them during the evening. This makes it possible for you to make use of the whole room in the afternoon.

Q: When do I remove my shoes?
A: You are allowed to keep your shoes on while you go to your room in the annex. You will have to remove them before you enter the room.
 

Q: May I reserve a room on the high floor?
A: We cannot guarantee but we will take into consideration your request for a room on the upper floors.

Q: May I reserve adjacent rooms?
A: We cannot guarantee but we will take into consideration your request for adjacent rooms. Also depending on the combination of the room types your party will be necessarily separated by different floors.

Q: May I reserve a quiet room?
A: There are only seven rooms per floor and they are all the same in terms of quietness.

Q: May I check-in early?
A: Your room will not be ready until 14:00 but you are welcome to arrive early and leave your luggage with us so that you may stroll the area empty-handed.

Q: May I check-out late?
A: Yes, you may but there will be an extra charge of JPY2,160 per hour.

Q: May I send my luggage by takkyubin, a courier service, to your hotel before my arrival?
A: Yes you may but please make sure that the name on the waybill matches with that of the reservation name. Also, please make sure to write the check-in date on the remarks portion of the waybill.

Q: May I ship my luggage using takkyubin, a courier service, from your hotel to the next destination?
A:
Yes, you may but depending on your destination, your luggage may not get there the next day. The charges will depend on the size of your luggage (not the weight) and the distance to the desitnation from Takayama.

Q: Do the children under the certain age get to stay for free?
A:  Even the recently born infant will be charged JPY2,160 (no meals, no bedding) per child per night.

Q: What will be the extra charges if I bring with me a child who is not declared as a member of the party in the reservation? For instance, I make a reservation for my wife and myself (two adults) only and we bring with us our five-year old child?
A: 
There will be extra charges (payable on site) on your child. The amount of extra charge will depend on the type of services you choose for him/her. His/Her choices are:

(1) no meals, no bedding: JPY2,160 per child per night
(2) no meals, just bedding: JPY6,480 per child per night
(3) no bedding, just meals: JPY5,400 (kids dinner plate) per child per night
(4) both bedding and meals: JPY11,880 per child per night

Important: As a parent, if you would like your child to have the same Japanes kaiseki dinner as you will be having, your child will be counted as "adult" regardless of his/her age.